Terms And Conditions
For legal reasons we will provide the work flow process of how we deal with our customers and what responsibilities we take. At TechFetcher we are always available to support your technical daily needs on a broad range of devices and systems. Furthermore, if you require more details or are interested to know about your legal rights then please read below. Techfetcher.com is on online company that provides remote technical support to SMB (small-to-medium businesses). We advertise expertise in general PC/MAC systems and software plus support in Office 365 and Active directory administration.

Software for the remote session
TechFetcher uses the software ‘TeamViewer’ or ‘QuickAssist’ to provide remote assistance and technical support. Features of this software include:

1- Easy to use and secure. You are in full control and can end the session at any time. With TeamViewer you are required to install the software first on your PC and provide your TeamViewer ID to a TechFetcher representative. If you are using Windows 10 then a connection can be made with ‘QuickAssest’ since it is already built-in the Windows 10 O/S.
2- Completely secure data channels with key exchange and AES (256 Bit) session encoding, the same security standard used in HTTPS/SSL technologies ‐ the gold standard in security on the internet.
3- Ability to diagnose and resolve problems remotely.
4- Allow your support representative to view or control your desktop.
5- Transfer files via direct transfer to or from the support representative (optional).
6- ‘TeamViewer’ will be installed onto your computer so that we can obtain remote access at any time with
your permission. If you wish to uninstall the software or turn it off, please contact us and we will explain how to
do this.

After accepting the remote session
When you have agreed to use our remote service, you will need to initiate a secure connection with one of our
support engineers. In order to create this connection, you will download and install the software from a link that is emailed to you only from our email address ‘support@techfetcher.com’. After our session is complete, the software installed can either be removed from your machine or left on for future use in either an activated or deactivated state. This choice is yours and you should indicate to the TechFetcher technical support representative which option you prefer.

Our Remote Support Disclaimer
As we engage in providing you technical support with our outmost care and expertise, Techfetcher cannot guarantee this service will resolve the IT problem or other technical problems that might occur during the technical support session. It is the client’s responsibility to backup all applications and data prior to the remote session. Before the technicians start a remote session it is also the clients responsibility to close any personal and confidential information on their screen.

By using this Remote Support Service the client understands that:
1- All remote service and software is provided at the customer’s sole risk.
2- Clients are responsible for the backup of their data and applications.
3- TechFetcher is not liable for consequential damages of any kind.
4- TechFetcher is not liable for unauthorised access to anybody’s computers via the remote software ‘Teamviewer’ or
‘QuickAssist’.
5- TechFetcher will not disclose passwords or Email addresses to any undisclosed 3rd party.
6- Allowing TechFetcher to remotely access your computer significantly enhances our ability to resolve your technical problem quickly.
7- You understand that, by requesting such assistance, you are providing TechFetcher technical support personnel with access to and control of your computer.

In accepting the conditions above you could be providing TechFetcher technical support agents with access to files that reside on your computer therefore, you accept responsibility for any changes made to the desktop content or system settings. TechFetcher recommends that, for your security and privacy, you exit any open applications that contain personal or confidential information before initiating a remote support session with the TechFetcher representative. TechFetcher further recommends that you remain seated at your desktop throughout the entire remote session.